Privacy Policy

At Pinden Ltd we take your data protection seriously, and the purpose of this Privacy Policy is to explain how we use any personal information we collect about you when you use this website. We recognise that your privacy is important, and we take our responsibility for safeguarding your personal information very seriously. We are also committed to being transparent about how we collect and use your data and to meeting our data protection obligations.

Pinden Ltd is a waste management company registered in England, with registered number 5195416. Pinden Ltd’s registered office is at Waldens Road, Orpington, Kent, BR5 4EU. Pinden Ltd is part of the Watch it Come Down Ltd group of companies which includes Syd Bishop & Sons (Demolition) Ltd, Pinden Ltd, Asbestos Waste Solutions Limited and Erith Waste Management Limited.

It is important that you read and understand this notice so that you are aware of how and why we are using your personal information when you use this website.

What information do we collect about you?

When you visit our website we collect information about you that you provide to us when you:

You may also provide personal information to us in other ways, such as over the phone, or by engaging with Pinden Ltd via social media.

All of this information is provided directly by you. If you decide not to provide relevant information, this may hinder our ability to respond to your visit to our website efficiently and may mean that we will not be able take any further action to support your enquiry.

We also collect information about your use of our site through the use of cookies (see further below).

How will we use the personal information we collect?

The information provided by you will be processed for legitimate business and/or contractual reasons:

Respond to your enquiry or provide the services or goods that you have requested
Send you information that you request from us relating to our products and services
In compliance with our partners, customer data may be shared with our financiers and bankers to facilitate payment, credit, credit checks or other lawful related matters
Enable your registration with us
Carry out our obligations arising from any contracts entered into by you and us
Provide our ongoing service to you
Meet our regulatory obligations in the services we provide to you

We may also use your site usage information to improve our website, understand how you use our site, and provide more relevant content to you. We use third party companies to process this information on our behalf.

If/when we do share your personal information for these purposes, the data remains our property at all times – these “data processors” act only under our instructions and are not permitted to use your information for their own purposes. We check carefully that our third party suppliers are as compliant with data protection law and regulations as we are. When we outsource the processing of your information to third parties or provide your information to third party service providers, we oblige those third parties to protect your information with appropriate security measures and prohibit them from using your information for their own purposes or from disclosing your information to others.

We never sell your personal information to any third parties, and you will not receive offers or communications from other companies or organisations as a result of giving your details to us.

The Company will not transfer your personal information to countries outside the European Economic Area.

We will store your personal information only as long as is required to process your enquiry or provide the services that you have requested.

Pinden Ltd does not base any decisions about the personal information you have provided solely on automated decision-making.

HOW WE KEEP YOU PERSONAL INFORMATION SAFE

We are committed to keeping your personal information secure. We will take reasonable precautions to protect your personal information from loss, misuse, or alteration:

All information you provide to us is stored on secure servers
We use strict procedures and have implemented security features on our site to try to prevent unauthorised access
All of our data processors and service providers who have access to your personal information, for the purposes of processing your information on our behalf, are obliged to respect the confidentiality of your personal information.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Your rights

We have appointed a Data Privacy Manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Data Privacy Manager by email: [email protected] or write to the Data Privacy Manager at Pinden Quarry, Green Street Green Road, Longfield, Kent DA2 8EB.

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of incomplete or inaccurate personal information we hold about you.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are processing it for our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party where processing is carried out by automated means.

To find out more about your rights, to exercise any of your rights, or if you have any questions or concerns about data protection at Pinden Ltd, email: [email protected] or write to the Data Privacy Manager at Pinden Quarry, Green Street Green Road, Longfield, Kent DA2 8EB..

If you have any concerns or comments about how we use information, we would like to hear from you. Alternatively, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues for guidance and advice, or to lodge a complaint. The ICO may be contacted at:

Online: www.ico.org.uk

Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545745 (national rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23/03/2023.